Bank of America Key West Flagler Branch

3200 Flagler Avenue, Key West, FL 33040

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Branch Phone Number 305-294-9593

Bank of America Branch Customer Reviews

1 out of 5 stars
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    Reviewed By ohana2013 Aug 18, 2015

    Terrible Experience with Rude Assitant Manger Sylvia Warmington

    Went in to cash a local check for under $1000, tellers were very nice, had to get the assistant manager to come over to ok, Sylvia Warmington came over and while in front of me told the teller she did not think the signature on the check looked exactly like what was on the signature card, so do not cash the check. I asked her what the issue was, she then got rude and told me she "was not talking to me"!
    I then called the person who signed the check and had to have them call the bank and tell Sylvia to cash the check.
    After 30 minutes, they finally cashed the check, the tellers apologizing the entire time. I had Sylvia come out and asked for her card, she said "what can I help you with??" I said I just wanted her card, she rudely stuck it out for me to grab then walked away without every apologizing for the ordeal.
    This is horrible customer service and should not be tolerated.
    Sylvia Warmington at 3200 Flager Ave in Key West Florida needs to get much more training on customer service matters or find another profession where she can be as rude as she likes.

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