Bank of America Marathon Branch
5401 Overseas Highway, Marathon, FL 33050Get Directions
Bank of America Branch Customer Reviews
Reviewed By eddbrew Feb 21, 2014
Inconsiderate of patrons time and energy
Expect to wait 1-2 hours just to simply deposit a check. They have never had more than 2 tellers at this location, one dedicated to the drive-thru and the other dedicated to in-house guests. The drive-thru gets more attention than the patrons in-house. Appointments are forgotten and not honored. My wife and I spent 2 hours each day of 3 days waiting to talk to someone about our account with no luck. Even after setting up an appointment twice we were forgotten and over-looked. I complained about this and nothing was done other than being told to wait longer. I don't schedule an appointment to wait 30 minutes after scheduled time to be told walk-ins were waiting before me and they would get taken care of first.Thank you for your feedback Is this review helpful?