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B MyBankTracker Rating

Bank of America Crystal Lake Branch

900 West Sample Road, Pompano Beach, FL 33064

Northwest Pompano Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 954-786-7135

Bank of America Branch Customer Reviews

1 out of 5 stars
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    B
    Reviewed By brandon Sep 23, 2013

    Closing my account after 7 years

    I used to be Bank of America's biggest fan. When I opened my account in 2006, I received nothing but great customer service, short wait times at local branches, and short wait times when I had to call the toll free number. Since that time, I receive nothing but piss poor service from local branches, and from the customer service number. i have my account set up to I can withdrawal $1500 per day, yet every Friday I can only take out $100. I call the number, they tell me everything is fine. I go into the branch, they tell me the same. Every Friday for 3 months I've had to go into the branch because my debit card wont let me withdrawal the amount I need. Finally, 2 weeks ago the problem was fixed. I drove to the ATM to withdrawal my bill money. after I drive out of the way to get to the bank, the damn ATM machine was broken. I walked inside, and there were only 2 tellers working during the lunch rush. The manager announces to everyone that Bank of America has had a lot of cut backs recently (probably due to them loosing so many customers) and that is why they only have 2 tellers working. I opened an account at Chase and couldn't be happier. Their app is amazing and there are always 4 tellers working when I go in. It's sad that such a great bank can go down hill so quickly. If I were you, I would try to get an account at PNC, Chase, or another local bank. Bank of America will rip you off in fees, keep you on hold for 27 minutes waiting for a rep to answer your call, and your debit card wont let you withdrawal the daily cash limit. If you choose to go with them, I hope your experience is different than mine, though I doubt it will be.

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