Bank of America Esperante Branch
222 Lakeview Ave, Suite 100, West Palm Beach, FL 33401
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Bank of America Branch Customer Reviews
MReviewed By mrsgreek Nov 5, 2013
This bank is the worst bank ever. In the last year, BofA has shut off my debit card with zero notice and has left me stranded with no way to pay a bill. Do you know how embarrassing it is to be declined on a business dinner? I have called and screamed and begged but they continued to turn off my debit card at completely random times - and their lame explanation was that I used it at a merchant that was considered compromised.
At first, BofA claimed the card was fine and that I was using it at a merchant with poor POS service. When I asked how several different merchants happened to have bad service, they admitted they turned off the card.
The most annoying thing about this is that they were unwilling to turn it back on and I had to either go to a branch during working hours (which were my working hours) or to wait 5-7 business days until a new one arrived.
The last time it happened, the branch personnel did not believe me and forced me to use it at the atm to prove it. And when it did not work, she told me I shouldn't shop online so much.
I have no idea what is going on at this awful bank, but I closed all of my accounts and moved elsewhere. I am through with their horrible service.Thank you for your feedback Is this review helpful?