Bank of America Winter Haven Branch
510 West Central Avenue, Winter Haven, FL 33880
Downtown Winter Haven LocationGet Directions
Bank of America Branch Customer Reviews
DMReviewed By Donna M. Dec 23, 2012
Bank Of America Held On To My Insurance Money To Repair My Home Collecting Interest On My Money They Are Not Entitled To
I had a fire in my home on 26 nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to banboa offices located in california as i was instructed to do. Confirmation of the check receipt by boa was received on 07 dec. I was told initially when i called to report the property lost in late nov that the processing of the insurance check would be 3 business days after boa received it. I expected base on that to have received a disbursement by 14 or 15 dec since i called and requested over night service back to me. I am currently displaced living in a hotel room with my three minor children and i am a military member has to depart for a training assignment in virginia from 08 jan 13 to 24 april 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives. I was assured on four occasions when i spoke with a boa representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ?? Clock to 3pm waiting outside on a bench in my yard (as i could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which i received on 22 dec so they still get interest until 24 dec. This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the federal reserve and all who endure such non sense should too to send a message to them.Thank you for your feedback Is this review helpful?
ECReviewed By Eric C. Jun 3, 2013
Boa has only one priority, and that is themselves! They will do whatever it takes to make sure they make money. Even to the extent of lies regarding payments, balances, and mortgage payments. Remember in 2008 when they were going through difficult times? Who did they turn to? They went straight to washington for a bailout. Who funded that? Oh yes, we the tax payers. However, if a customer experiences financial difficulties, bank of america is the first to demand payment or they will foreclose. When you contact them to discuss your hardships, all they can say is that you need to find more income. They are a very rude and totally self-centered company who only cares about themselves. Don't ever get involved with this company in any way!Thank you for your feedback Is this review helpful?