Bank of America Midtown Center Branch
1088 Peachtree Street Ne, Atlanta, GA 30309
Midtown LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By Pastcustomer Sep 29, 2014
I am a cpa and my wife is a lawyer. We both are very aware of bank products and services. We were recently treated to a series of customers service experiences that were so bad, they should have been comical. We had a minor problem (closing a deposit box) that required several branch visits, calls to operations areas, finally complaints to the cfpb. Throughout the experience, we never received a return phone call from any boa employees.
When we finally took an afternoon off to park ourselves in the branch to attempt to resolve the issue, the branch manager spent 45 minutes reciting conflicting procedures and finally sent us away without help. It still continued, with his manager to call us, which also never happened. All the while, fees were continuing to assess for a service we were not using. Still waiting for anybody to return dozens of phones calls and help us understand why this was such an ordeal and why we had to pay fees for a service we were trying to terminate.Thank you for your feedback Is this review helpful?