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B MyBankTracker Rating

Bank of America Us Highway 41 & Pine Mountain Road B

2781 Cobb Pkwy Nw, Kennesaw, GA 30152

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Branch Phone Number 770-424-1464

Bank of America Branch Customer Reviews

1 out of 5 stars
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    K
    Reviewed By karen Apr 16, 2013

    Horrible!!

    I contacted a total of 4 representatives from bank of america. I received a declined transaction and yet i had ample funds in my account. The first rep told me that i had entered an incorrect expiration date. I then tried the transaction again and it declined; i tried it a second time. I called the bank again, and they said that i needed a travel note since i was trying to purchase items from another country... I thought i travel note is required when you are flying and spending overseas. I asked for one to put placed on my account. The next day, with my gas on almost empty, i drove to the gas station, my card declined. I checked my balance - all my money was intact. I tried another gas station - same thing. As it was early in the morning and a couple of hours before banks open, i decided to go on to work. My car stalls about 3/4 of a mile from work.... When i got to the office, i called the bank. The said that due to unusual activity, my card was blocked. Hadn't i called about these activities the day before and confirmed that i was trying to make the transaction????? I asked the rep to put a travel note on my card, as explained by the yesterday's rep. He said travel notes are only for travelers (duh!! ). I told him to do what he has to do to ensure that i can conduct my business. He transferred me to the fraud department. I repeated my ordeal to the 4th rep who kept cutting me off. I was as cool and calm as can be and did not even mention running out of gas. It was a beautiful morning. His last question to me was, provided a list of countries you will be performing transactions? I said, with the nature of my business, it's hard to gauge; but for now, it will be canada. Then i added, do i have to call you every time that i want to purchase from another country? He 'ummmph" and the phone went dead. The bank has my phone number on file - but do you think they offered to call me back???????

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