Bank of America Aurora - Indian Trail Branch
2390 West Indian Trail, Aurora, IL 60506
Edgelawn Randall LocationGet Directions
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Bank of America Branch Customer Reviews
JBReviewed By Jeanne B. Apr 17, 2014
Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.Thank you for your feedback Is this review helpful?
HReviewed By harikris Jun 7, 2014
Worst bank ever.
After being a customer of credit card service for 10 years, I am finally calling it quits. I used to be a card holder of MBNA back in 2004 and they were bought by Bank of America. Ever since, it's just a constant battle understanding what they say and what they do. The details are not fully disclosed or clearly laid out.
I am pretty sure they will be hit by a class action suit any time now since they are doing a lot of "financial engineering" to charge customers unethical fees and penalties. I just don't understand what they say and each representative says different terms. Even their own customer service folks do not understand how their financial products work.
On top of all this, the customer service is horrible. Hopeless. I am out.Thank you for your feedback Is this review helpful?