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B MyBankTracker Rating

Bank of America South Barrington Branch

9 Executive Court, South Barrington, IL 60010

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Branch Phone Number 847-726-4980

Bank of America Branch Customer Reviews

1 out of 5 stars
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    B
    Reviewed By Brenda Oct 17, 2013

    Mortgage- Customer service

    I made a huge mistake and paid Bank of America my mortgage payment of $1243.21 on August 9th. That account was paid in full years early. So really my mistake. I have talked with several people at Bank of America, [Redacted]. NONE of which would provide a last name for me. It was a nightmare, each time I called back I would have to explain this embarrassing situation again. Finally I found two employees that gave me their last name and one their email address. Because they do not have a phone number to give to ward off personal calls. These two have been very helpful and responsive. According to them the payment has been found and is being returned. I have still not received it. Now, no one from Bank of America is responding and I have no money. I also do not know what else to do. My bank rep is very nice but this is not their fault it is mine. I am asking for assistance if possible.

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