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B MyBankTracker Rating

Bank of America West Brockton Branch

826 Belmont Street, Brockton, MA 02301

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Lobby Hours
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Branch Phone Number 800-432-1000

Bank of America Branch Customer Reviews

1 out of 5 stars
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    A
    Reviewed By Arianna Aug 13, 2013

    Terrible Bank, Lazy and Rude Managers, No Customer Service

    I go into a bank of america branch at least once a week, and every single time I go in there, there is a problem. I am also very often charged fees that I was not told about and overdraw fees that are not supposed to be charged until the next day. Specifically with this branch, I waited in there behind a very long line where there were only 2 tellers on duty, and the managers were both just standing there, staring at us. When asked why they could not help the tellers to get us going more quickly, the manager, Morris, was very rude the myself and the other inquiring customers and told us that was not his job and criticized our reasons for being up at the teller vs. the atm. We all had valid reasons for being there, obviously. Then when I finally get to a teller they tell me that they can not allow me to withdraw from the same account I withdraw from every week and I have to leave empty handed after waiting for so long. It seems as if every branch has different rules and most branches don't follow them while other branches go too far. My boyfriend and I each have 2 accounts with Bank of America and we have cancelled them now specifically because of this experience, specifically with the "manager", Morris. I have never known a manager to be so rude and lazy and not want to help a customer. You're paying these managers to stand there and do absolutely nothing! I will be using prepaid cards from now on

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