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B MyBankTracker Rating

Bank of America West Natick Branch

152 West Central Street, Natick, MA 01760

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Branch Phone Number 800-432-1000

Bank of America Branch Customer Reviews

1 out of 5 stars
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    A
    Reviewed By Adevim Apr 18, 2014

    Extraordinary incompetence

    I wanted to set up a Payable on Death (POD) beneficiary for my checking and savings accounts. The employee helping me didn't know how to set this up, so she called her manager over to help. I filled out the forms, got their OK that it was set up correctly, and left.

    One week later, I'm out of state with my family when I get a call from the bank: "Guess what, we screwed up your paperwork. You remember this section that we told you to leave blank? You should have filled that out." Ok, I say, I'll come in next weekend to fix it. I'm told, "If you don't fix it immediately with us over the phone, the Bank of America can run an audit and lock you out of your accounts." So now I'm relaying social security numbers to the bank manager over an unsecure phone line while pulled over at the side of a highway.

    "Ok," he tells me, "It's all set."

    Yeah, right. I'm taking my business elsewhere.

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