Bank of America Newton-Upper Falls Branch
235 Needham Street, Newton, MA 02464
Newton Upper Falls LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By ingba Dec 3, 2013
Poor online info for forgotten pin number
Forgot my debit card pin number. Looked online for helpful info or a phone number to call. Nothing to be found, neither by going through my online account nor on the BA website. Finally found a way to send a message to customer service. Will be back within 24 hrs! Amazing speed. Had to Google "BA, forgotten pin number" to find the BA's info center website where I was instructed to call the customer service phone number on the back of my card. OK, did that and went through way to many steps on the phone to finally reach a real person. I was told I have to go to my agency. Is that info so difficult to post on the BA's website and info center? Or if it is there already, then put it where customers can actually find it. This must not be such a rare problem. I have had bank accounts in two countries overseas, never encountered such a clumsy customer service.Thank you for your feedback Is this review helpful?