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Bank of America Baden Branch

9075 Goodfellow Street, Saint Louis, MO 63147

North Pointe Location

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Branch Phone Number 314-284-1680

Bank of America Branch Customer Reviews

2 out of 5 stars
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    S
    Reviewed By Silhouette Apr 21, 2014

    Unnecessary Fees

    I put a large amount of money in my account to pay for one of my school fees. I thought that everything was taken care of, because there was enough money in the account to cover all the money that the school wanted from me. The school took money out of my account, and I was okay with this, because I thought everything was taken care of. This was not the case.

    Bank of America took over a week and a half to process that amount of money. They also put a hold on my account. Then when the school finally took the money that I owed them out of the account, Bank of America told me that my account was overdrawn! This frustrated me, because there was enough money in the account!

    Then they started adding overdraft fees onto my account.The overdraft fees were completely unnecessary; it was not my fault that the bank took too long to process the money. The overdraft fees started to build up, and I owed the bank $75 -- even though there should not have been a problem.

    I called customer service and was told that I would be refunded for my fees and that they would have everything taken care of by the end of the day. Yeah, right. It took them another 5 days to figure everything out, and I had to call them multiple times to make sure they didn't screw me over. If I hadn't been carefully watching my account, I would be in trouble.

    Oh, and here's the kicker: while they were processing my money they told me that I had to wait for them to process the money before I could make any purchases. This was not a problem for me, because I am a college student with supportive parents. But, what if I was a single parent that needed to buy necessities for my children? A week and a half is a long time. They were lucky I didn't need to buy anything important.

    But, this entire fiasco screwed me over with my school. I now have overdraft fees for my school, because of the bank's screw up! I'm unable to register for my classes, because of the bank's error. So, now I have to figure that out too.

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