Bank of America Research Triangle Park Branch
2 Park Drive, Research Triangle Park, NC 27709
Research Triangle Park LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By rrrrrrr Dec 19, 2013
My account was hacked into and closed. The situation was resolved by risk management yet I still multiple fees for the claim investigation that should have been removed since the claim went in my favor. I've been to the bank about this, I've been given a dozen numbers to call. After spending 2 hours on the phone the situation was not fully resolved. I was especially disappointed with the supervisor, Julio, of the escalation department unit [Redacted]. He could not provide me with a phone number, his last name, a reference number, or any other helpful information to resolve the issue. All he wanted to do is give me his boss's (Nancy) voicemail. This is unheard of. Is this institution serving us or trying to rip us off?Thank you for your feedback Is this review helpful?