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B MyBankTracker Rating

Bank of America East Lomas Branch

5600 Lomas Blvd Ne, Albuquerque, NM 87110

Fair West Location

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Branch Phone Number 505-282-2359

Bank of America Branch Customer Reviews

1 out of 5 stars
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    C
    Reviewed By Chris Lanter Jun 10, 2015

    Terrible service, manager (Gil) defends rude behavior

    Get ignored at door. No one in line, two tellers continue to ignore. Finally one calls you over and is rude and abrasive from the first minute, then it gets worse. This one is named Francis, and she argues about what she can't do. She can't find the right account for a person if all I know if their name, social security, birthdate, etc. so that I can put money in my daughter's new account. Then she does it. Why argue with me? Obviously there is only one person with those distinctive bits of info. Then she argues with me some more. I should send cash instead of cashier's checks if I want my daughter to have access to the money without delays. What? Then she keeps arguing that she can't do what she just did and make a deposit. (I'm holding the receipt with my daughter's account number on it by now.) Did she make the deposit or not? Mgr (Gil) explains: They figure their tellers are so inept that they might put the money in the wrong account, even with all of that info and her name staring back at them on the screen. Then stop hiring rude, inept tellers! If you don't trust your people, why should WE trust your people? I'm advising my daughter to switch banks before she gets used to this or gets screwed!

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