Bank of America East Lomas Branch
5600 Lomas Blvd Ne, Albuquerque, NM 87110
Fair West LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By Chris Lanter Jun 10, 2015
Terrible service, manager (Gil) defends rude behavior
Get ignored at door. No one in line, two tellers continue to ignore. Finally one calls you over and is rude and abrasive from the first minute, then it gets worse. This one is named Francis, and she argues about what she can't do. She can't find the right account for a person if all I know if their name, social security, birthdate, etc. so that I can put money in my daughter's new account. Then she does it. Why argue with me? Obviously there is only one person with those distinctive bits of info. Then she argues with me some more. I should send cash instead of cashier's checks if I want my daughter to have access to the money without delays. What? Then she keeps arguing that she can't do what she just did and make a deposit. (I'm holding the receipt with my daughter's account number on it by now.) Did she make the deposit or not? Mgr (Gil) explains: They figure their tellers are so inept that they might put the money in the wrong account, even with all of that info and her name staring back at them on the screen. Then stop hiring rude, inept tellers! If you don't trust your people, why should WE trust your people? I'm advising my daughter to switch banks before she gets used to this or gets screwed!Thank you for your feedback Is this review helpful?