Bank of America Surfside Branch
1207 Highway 17 North, Surfside Beach, SC 29575Get Directions
Bank of America Branch Customer Reviews
Reviewed By Cliff Bell Jul 18, 2015
Caring Customer Service
I have been a Bank of America account holder for over 15 years, and while at times I have had some not so great experiences, mine today restored my faith in the fact that there are still some truly caring customer service oriented individuals. While I am by no means a wealthy account holder, I do have somewhere between $7,000 to $10,000 flow through my account monthly. I had a situation where I deposited two separate checks yesterday, Friday the 17th of July, 2015. I was given partial credit, but a hold was put on the majority of the funds, which I understand. I had a rather large payment, $4000. that needed to be paid today the 18th. The funds of course were not showing as available due to the hold. I called the branch and fortunately reached the Assistant Vice President, Financial Center Manager, Megan McAveney. I explained my situation and she was very kind, understanding, and genuinely seemed interested in helping. She asked that I give her 15-20 minutes and she would call me back. I received a call in about 10 minutes and she said the cashiers check made payable to the debtor would be waiting on me, and went on to thank me for my years of loyalty to B of A. When I arrived I was treated with respect by a positive and happy service team. I thanked her and went on to speak with her about a new home loan and in turn will be speaking with someone from B of A this coming Tuesday hopefully to work that out. The loan I paid off today saved me over $100 by paying today vs next week. We live in a world of very poor customer service or personal involvement. I happen to be a Manager of Financial Services with Prudential and understand and see this daily. I just wanted to recognize Megan first hand and let her know that at anytime she decides to make a career change our doors are open:). In all sincerity she truly made my day and is an excellent ambassador for Bank of America. Thank you for your time!Thank you for your feedback Is this review helpful?