Bank of America Sunset Boulevard Branch
2021 Sunset Boulevard, West Columbia, SC 29169
West Columbia LocationGet Directions
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Bank of America Branch Customer Reviews
KReviewed By klever May 23, 2014
Bank of America gave notice of a new Blackberry mobile app and the subsequent withdrawal of the current app - making it impossible for those of us with older Blackberry models to have any mobile app. I complained via the message board in my account and after receiving a milksap response "valued customer blah blah blah" I let them know I wasn't happy at not having my specific questions answered and requested escalation. On May 8 I received a response that it was being escalated - case ID provided - but if I didn't hear by May 15 to contact them - which I did today (giving them an additional 10 days to work on this). First agent simply didn't understand the issue after multiple attempts to engage him so I asked to be transferred to a supervisor. This was done without any handing off - i.e.the supervisor didn't have any insight into the issue at all. When I suggested this was inappropriate and I wished this to be escalated the supervisor in return suggested I was upset and I should not be taking it out on him (which I was not). At this point I asked to be transferred to an agent in the US. So Saul from Guadalajara said "good luck" and transferred me to a line which spoke repeatedly in what I assume is Chinese (or Korean, or Japanese perhaps?) and then lapsed into dialing tone after 90 seconds. Of course he needs to be fired for this but as it is absolutely impossible to speak to anybody at Bank of America, or have them take any customer complaint seriously he will probably get away with it. What does it take to speak to a real human being at BoA?Thank you for your feedback Is this review helpful?