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Bank of America Austin Main Branch

515 Congress Avenue, Austin, TX 78701

Downtown Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 512-542-9799

Bank of America Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Brice Mar 27, 2013

    Frustrated after years of terrible service

    Absolutely the worst service I have ever had by any business anywhere. 1. Asked for my same debit card number and was told that was possible and then received a new debit card with a different number. When I tried to call any number anywhere that had to do with customer service, I was connected to my account information. Ridiculously hard to get an actual person on the phone. Even if it was not possible I believe I deserve an explanation or could have been warned in advance. 2. Was not told about $5.00 fee to get new debit card. Understand that would cover the cost to make the thing but would like to know before I purchase something. On top of that why is it my fault that the thin piece of plastic doesn't last very long. 3. Store hours are terrible but I guess that is most banks everywhere. 4. Do not remember the word they used to call my card, it wasn't blocked but something else meaning that my card was vulnerable and had been blocked before, even though I have verified every transaction and have cleared up times where I have traveled and not told the bank. Guy in lobby was rude in explaining this fact! 5. The process of describing to the bank that you are driving across the country and they need to open up your card to work in multiple states is ridiculous! Overall I've been hassled for too long and have had too many frustrations because of the system in place.

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    Reviewed By Oct 7, 2014

    Customer Service Rep

    Don't try to talk to anybody at this branch. I have called every 10 minutes since 9:00 am and it is now noon. All I want is an account balance. Now I will have to drive an hour to get this information.

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