Bank of America Forney Branch
100 West Highway 80 @ Fm 740, Forney, TX 75126Get Directions
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Bank of America Branch Customer Reviews
TReviewed By TurnerChas Apr 28, 2016
I opened an account for my husband and I. I moved from a credit union to a bigger (nationally known bank) so that we could have more access to our money. Our bank at the credit union was only open M-F 9-4 and they were never available if you needed to talk with them. So we changed. After my first week at BOA I attempted to log in and check my balance, I noticed that when I logged in it stated that my account had been locked, and that I needed to call an 800 number to get the issue resolved. I called the 800 number given and got the RUDEST person available, she stated that my husband had a previous balance on an old account for $58.00 which was made after he closed the account. I told them to go ahead and take that money out of my account. They did that day, and I attempted to log into the account again after they told me that the account was cleared. I still could not get in, I called them back and they said they forgot to charge me the convenience fee for the $58.00 debit they took, and attempted to charge me $84.00 dollars ontop of the $58.00 they already took. So I had the account closed. I had over 700 in that account, needless to say I closed the account. Guess how much I had in my account? $108.00 out of $700.00 I cannot explain how upset I am, and because I closed my account they cannot tell me where that money went. I never did anything to them, just questioned them... I cant see how they can do this. I went ahead and opened an account with BBVA Compass who my Car and Home are through and they are AMAZING! Super sweet people and they already know me by name when I come into their branch to make a deposit. Oh and BOA said that I made too many cash deposits that were "questionable" UMMM IM SORRY THAT I HAVE 2 JOBS AND I ALWAYS HAVE CASH??? You're my bank, not my mother. I pay you, not the other way around. Needless to say BOA, YOU CAN READ BETWEEN THE LINES!!!!!Thank you for your feedback Is this review helpful?