Bank of America University Plaza Branch

1901 University Avenue, Lubbock, TX 79410

Heart of Lubbock Location

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Branch Phone Number 806-766-2600

Bank of America Branch Customer Reviews

2 out of 5 stars
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    Reviewed By jeapalme Apr 8, 2014

    Had an appointment and waited over 25 minutes and no one assisted me.

    I have been with Bank of America over 13 years and last week I made an appointment today @ 11:00 am. Once I entered into the bank I told the supervisor who is always very helpful and greet individuals that I had an appointment with Pat at 11:00 am. He, of course, did show that I had made the appointment and mentioned to me that Pat would not be in until after lunch since she worked this past Saturday. He also said that he had someone that would be able to assist me and asked me to be seated and someone shortly would be with me.

    I waited over 25 minutes and still no one was available. I was very upset to know that I followed the rules to make sure that I had an appointment and was there on time. I work at Texas Tech University from 8-5 Mondays through Fridays and had taken off of work for 30 to 45 minutes to take care of this business with the bank. I am on the verge of just closing out my checking and estate accounts and going some where else that realizes that if you have made an appointment you should not have to wait over 25 minutes before someone can assist you. I would have appreciated if they would have contacted me to reschedule instead of me taken off of work and was not able to take care of my business.

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