Bank of America Schertz Branch
17460 I-35 North, Suite 300, Schertz, TX 78154
Northeast Side LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By Beth H. Aug 5, 2013
Mediocre to frustrating
Bank of America is large and therefore impersonal. Rather than contact us about the fact that our mortgage payment was incomplete ($70, due to a tax oversight), they put the entire amount toward principal. This made it appear as though we were delinquent in our payment. By the time we caught the error, our next monthly payment had already been sent, and B of A started a foreclosure process! Even when we cleared the problem, we were treated rudely. Our account was sold to another bank, and we were locked out of our online account. This was problematic in that we needed a tax form, but had to go through a great deal of trouble to access it, including being put on hold for 15 minutes, being disconnected, and being told conflicting information when speaking to different people. This is the second time we have had to deal with rude behavior from B of A. We did not choose them, our mortgage account was sold to them. Even though we were sold again to a bank with low ratings, I am glad to be away from B of A.Thank you for your feedback Is this review helpful?