Bank of America Arlington Branch
3401 Columbia Pike, Arlington, VA 22204
Alcova Heights LocationGet Directions
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Bank of America Branch Customer Reviews
GJReviewed By Grace J. Oct 3, 2013
Terrible experience whenever I had to resolve an issue over the phone. To name a couple of many horrors they committed: 1) plainly refused to tell me why they jacked up my credit card rate from 9.99% to 15.99%. NO reason given whatsoever when I called. The best their call guy could say was: "you lucky your rate went up by this little, I see people have their raised to 30%." 2) Their reps would transfer me back to their initial "800" menu after keeping me on the phone for ages when they no longer felt like helping me, so I would start wasting my time from square one again, 3) after I closed the account with them, for 6 months they kept sending me nasty letters threatening to report me to everyone under the sun and claiming my account was in a negative by $9 despite me showing them a receipt that I deposited the $9 in cash to zero the balance out at closing. I had to point their mistake to them at least twice before they fixed what should not have been a problem in the first place. This is not all.Terrible, terrible experience.Thank you for your feedback Is this review helpful?