Bank of America Arlington Branch
3401 Columbia Pike, Arlington, VA 22204
Alcova Heights LocationGet Directions
Bank of America Branch Customer Reviews
Reviewed By Grace J. Oct 3, 2013
Bye BOA, you treated me like your worst enemy, not a customer
Terrible experience whenever I had to resolve an issue over the phone. To name a couple of many horrors they committed: 1) plainly refused to tell me why they jacked up my credit card rate from 9.99% to 15.99%. NO reason given whatsoever when I called. The best their call guy could say was: "you lucky your rate went up by this little, I see people have their raised to 30%." 2) Their reps would transfer me back to their initial "800" menu after keeping me on the phone for ages when they no longer felt like helping me, so I would start wasting my time from square one again, 3) after I closed the account with them, for 6 months they kept sending me nasty letters threatening to report me to everyone under the sun and claiming my account was in a negative by $9 despite me showing them a receipt that I deposited the $9 in cash to zero the balance out at closing. I had to point their mistake to them at least twice before they fixed what should not have been a problem in the first place. This is not all.Terrible, terrible experience.Thank you for your feedback Is this review helpful?