Bank of Oklahoma Hillside Crossing Branch
1520 North 9th St, Broken Arrow, OK 74012
Broken Arrow Hills LocationGet Directions
Bank of Oklahoma Branch Customer Reviews
Reviewed By Lynx410 Sep 9, 2012
Lost Four of My Deposits & Made Up Excuses For It
I am a local business owner and am constantly using my business account to make deposits and other transactions. I have to keep a close eye on my business account because there is always somebody who wants a piece of the pie and if you don't watch the money, it will quickly disappear. Well, this time it is the bank itself. I can understand occasional mishaps, but this is the 4th time this branch has lost one of my deposits within 2 years? It is kind of interesting to note two things. One is that they never miss an expense, ever, but when it comes to your hard earned money that you deposit, trusting the bank to do their job, you really have to supervise what is going on? Second, when they loose your deposit, they put the burden on you to prove that you made a deposit- so don't throw away your deposit slips, ever, or they will not refund the lost deposits! Always check your account online too!
This time was the wost experience of all! They not only lost my deposits, but a woman posing as the branch manager lied to me about posting the cash deposit to my account by midnight? She also lied about being the manager because I have met the branch manager and its a man. Anyway, the deposit never posted to my account and so I called the Express Bank to verify this and was going to show up at the bank, but the deposit suddenly appeared as a credit to my account?
Now, I will say, that this is the only branch that has ever lost my deposits and made multiple mistakes handling my money. However, I should not have to keep dealing with this type of incompetence I have seen at this branch. I will be taking my business over to the 145th & Houston branch from now on, despite the extra mileage. I have never had problems over there. Perhaps, because it's a branch building?
Gee, they are quick to add inactivity fees and penalize their customers for mistakes, but it would be nice if we the customers got financial retributions for their mistakes?Thank you for your feedback Is this review helpful?