Bank of the West Hayward Branch
1058 B Street, Hayward, CA 94541
Downtown Hayward LocationGet Directions
Bank of the West Branch Customer Reviews
Reviewed By Linda F. Jun 14, 2013
Worst customer service
Bank of the West has the worst customer service ever. I walked in and no one was there to greet me. I walked in to close my account, because I was moving to a city where there are no Bank of the West branches. The teller said why I was closing my account? I told her the city where I am moving to does not have a Bank of the West branch. She then suggested that I remain a Bank of the West customer. I told her why would I want to go over 50 miles to a location or to use an ATM? She kept on insisting that I have my account open. I said look lady, there is no right mind that I want to go over 50 miles to do my banking, so I closed it - after convincing her 5 times that the city where I was moving to did not have a Bank of the West branch and they charge a lot of fees; and most of all they do not let you save money.Thank you for your feedback Is this review helpful?