Bank of the West Lees Summit South Branch
100 S.W. Hwy 150, Lees Summit, MO 64082Get Directions
Bank of the West Branch Customer Reviews
Reviewed By Gary Vinzant Oct 3, 2014
Very helpful & kind people! :-)Thank you for your feedback Is this review helpful?
Reviewed By WC123 Jan 4, 2015
I was a Customer
I had two separate events that made me close my accounts. 1st trying to deposit a mutual fund check they made it out like it would be impossible to cash because there where two parties on it. The other party was with me.
2nd on a different time I once again tried to get a notary and medallion done. I called ahead to make sure there would be no problems. They told me it would not be. once I got there the employees were talking and a person at the counter asked what I needed. I told her I need a notary and medallion done. she told me she could take care of it. she proceeded to read all of my paperwork and then go and pass it to the employees talking and they all read it and passed it around. At this time they inform me that they have to call someone to verify the do everything right. my paperwork with all my information on it is passed around while they call. one of the employees took a phone call from corp office and told the other employee what was needed. I asked if she was qualified to do the medallion and notary she said no. Why is she giving instructions is what I thought. this process carried on for a while later and they finally got everything accomplished.
This repeated unprofessional and untrained behavior is why I could no longer continue to do business with BOA and moved my money to a different bank.Thank you for your feedback Is this review helpful?