Bank of the West Grand Avenue Branch
500 Dr. Martin Luther King Dr. N.E., Albuquerque, NM 87102
Huning Highland Historic District LocationGet Directions
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Bank of the West Branch Customer Reviews
MReviewed By morningstar Nov 5, 2012
Fees! Fees! Fees! You know discover card commercial with costumer service agent named "peggy" and cannot answer any questions as to why they are being charged fees. I swear that is this bank, the worst customer service ever! I have been charged at the end of my loan 200. 00 for "late fees". That would be fine if was ever late at all, i was not, i even paid my loan off early. Still charged me 200. 00 and some change for bogus late charges that accrue on your account at the end of the loan.
They even threatened to repo my vehicle if the "late" charges were not paid. I would love to prosecute these criminals but instead i am doing the next best thing writing a review. If this prevents at least one person from banking with them, i will be happy. So if you are reading this review, run! You would think that the employees get a bonus if they get additional revenue from customers. Just an awful experience, they make bank of america look like a great bank. I got this loan terrible loan as the result of going to a dealership and not knowing what company they were using to finance my vehicle. Lesson learned from now on i will decide and get pre-approved for a vehicle loan.Thank you for your feedback Is this review helpful?