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B+ MyBankTracker Rating

Cathay Bank Cathay Bank

777 North Broadway Street, Los Angeles, CA 90012

Downtown Location

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number (213) 625-4791

Cathay Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    F
    Reviewed By friend_4 Feb 27, 2015

    An old-fashioned bank, very slow bank tellers

    This bank is so old fashioned that I am surprised this bank still exists and has decent financial health. Bank tellers are slow, have poor commands of English, and bad attitudes in general. Limited locations in California and New York, and only centered in Chinese communities. This bank is not keeping up with the mobile and online banking like those big banks. One thing they do slightly better than some other bank is their customer service over the phone. Again, albeit bad in English, customer reps try very hard to solve customer's issues with satisfaction. By the way, unlike big banks, their customer service is not 24/7, but from 6 am to 6pm PST.

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