Cathay Bank Cathay Bank
777 North Broadway Street, Los Angeles, CA 90012
Downtown LocationGet Directions
Cathay Bank Branch Customer Reviews
Reviewed By friend_4 Feb 27, 2015
An old-fashioned bank, very slow bank tellers
This bank is so old fashioned that I am surprised this bank still exists and has decent financial health. Bank tellers are slow, have poor commands of English, and bad attitudes in general. Limited locations in California and New York, and only centered in Chinese communities. This bank is not keeping up with the mobile and online banking like those big banks. One thing they do slightly better than some other bank is their customer service over the phone. Again, albeit bad in English, customer reps try very hard to solve customer's issues with satisfaction. By the way, unlike big banks, their customer service is not 24/7, but from 6 am to 6pm PST.Thank you for your feedback Is this review helpful?