Charter One Bank 1 Atlantic Street Branch
1 Atlantic Street, Stamford, CT 06901
Downtown LocationGet Directions
Charter One Bank Branch Customer Reviews
Reviewed By randy101 Dec 19, 2013
Business Account frozen, without being provided notice, and then closed outright with zero access to funds.
As the saying goes: It only takes one bad experience to turn a relationship upside down. We were one of the first accounts opened at the RBS headquarters and yet without warning, our account was frozen, unfrozen, frozen again, and then closed (no prior notice sent). As a result of Citizens actions, we had several electronic deposits returned, not knowing how much was actually returned and our funds have been restricted for three weeks now. Citizens refuses to release $2K in funds and has decided that they may decide on New Year's Eve whether or not to release the funds. (The local branch is good. The back office absolutely clueless).
In the meantime, we have incurred $411 in fees ($255 of which has yet to be credited). This includes a $50 penalty for a tax payment which Citizens returned back to the state unpaid.
Many good banks have suffered as a result of acquisition (TD Bank taking over the former Commerce Bank being a prime example). As TD Bank lost thousands of customers through the years, Citizens Bank is on the same trajectory. RBS intends to clean its hands of Citizens Bank in two years: leaving behind a toxic waste (2008 all over again) and a worthless IPO (should you wish to divest your savings).
As a business customer, the nightmare that Citizens put us through makes them unworthy of recommendation. All business customers avoid this bank. They are not interested in deposits and their loan portfolio (or what they call a loan portfolio) is pathetic at best. The regulatory agency that oversees them is the Office of the Comptroller of the Currency (OCC). The only action that can be taken on the state level is filing an objection or appearing in person during a meeting of the Department of Banking when Citizens Bank files to move or open a new branch in the state. You would need to stay on top of filings with the Dept. of Banking and lodge your objection at that time. Maybe, and maybe only then, will Citizens finally show concern.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Jan 06, 2014
I am sorry to hear about your experience. I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.)
Thanks, Randy -- we look forward to hearing from you!