Charter One Bank Braintree Branch

865 Washington Street, Braintree, MA 02184

South Braintree Location

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Branch Phone Number 781-843-0517

Charter One Bank Branch Customer Reviews

2 out of 5 stars
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    Reviewed By P. C. Feb 5, 2014

    Charging customers with monthly charges with no reason

    I have opened up two new circle gold checking accounts back in October 2013. When I opened up my accounts, I have been told that my accounts are being linked up properly and the monthly fee will be waived. All of sudden, on Mid January 2014, both of my circle gold checking accounts were charged with $20 on each of them. I didn't make any big significant withdrawal on any of the accounts and my combined balances were around the same figures. I brought up the matter to the local branch and I was told they don't even know why I was charged with the monthly fees on both of my checking accounts. However, they can only rebate the monthly fee on one of the accounts because they had rebated on my accounts in the past. So I still have to pay $20 for no reason. I don't think this is a fair practice. I am considering closing my accounts after being a customer with them for more than 20 years.

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    Citizens Bank

    Replied on Feb 06, 2014

    Hello PChui, I am from Citizens Bank's Office of the Chairman. I am sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!