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Charter One Bank Concord Branch

97 Lowell Road, Concord, MA 01742

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Lobby Hours
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Branch Phone Number 978-287-0794

Charter One Bank Branch Customer Reviews

4 out of 5 stars
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    Reviewed By wellman Aug 2, 2014

    ATM building concrete divider posing hazard to larger vehicl

    Recently in one of the evenings, my wife happened to go to the ATM in Burlington. After completing the transaction at the ATM, she moved her minivan to the parking space in right front. In the process she heard a noise and it turned out that the minivan was scratched by the concrete divider on the side. The divider in your Burlington location is very unusual – it’s much taller than normal and there is no sign to tell how long it is. As a result, a driver on his/her seat of a larger vehicle has no way to notice there’s such a block. The divider imposes a potential hazard to the larger vehicles.

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    Citizens Bank

    Replied on Aug 04, 2014

    Hello wellman, I am from Citizens Bank's Office of the Chairman. I'd like to learn more about your experience at the Burlington branch. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, wellman -- we look forward to hearing from you!