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Charter One Bank Dedham Branch

5 Bryant Street, Dedham, MA 02026

Downtown Dedham Location

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Lobby Hours
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Branch Phone Number 617-551-6191

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By mgavarny Nov 20, 2012

    Third Time Calling To Dispute Service Charges On My Account That Were Charged In Error!

    Never use citizen's bank! I just had to call them for the third time since opening my account to dispute service charges that were charged to my account in error! Each of these times i had to spend a few hours debating the charges on the phone in order to rectify the situation. Not only was i on the phone forever, but they hung up on me twice in the minute it took me to get my account number! Horrible service! Furthermore, when i called this last time, i again spent two hours on the phone after which they told me that yes it was their error (which i knew already) but that they couldn't fix it on the phone and that i need to actually go into the bank and dispute the charges again! I work 40+ hours a week so this is extremely inconvenient! I am closing my account. This is ridiculous. Please save yourself my horrible experience and go with another bank!

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