Charter One Bank Dedham Branch
5 Bryant Street, Dedham, MA 02026
Downtown Dedham LocationGet Directions
Charter One Bank Branch Customer Reviews
Reviewed By mgavarny Nov 20, 2012
Third Time Calling To Dispute Service Charges On My Account That Were Charged In Error!
Never use citizen's bank! I just had to call them for the third time since opening my account to dispute service charges that were charged to my account in error! Each of these times i had to spend a few hours debating the charges on the phone in order to rectify the situation. Not only was i on the phone forever, but they hung up on me twice in the minute it took me to get my account number! Horrible service! Furthermore, when i called this last time, i again spent two hours on the phone after which they told me that yes it was their error (which i knew already) but that they couldn't fix it on the phone and that i need to actually go into the bank and dispute the charges again! I work 40+ hours a week so this is extremely inconvenient! I am closing my account. This is ridiculous. Please save yourself my horrible experience and go with another bank!Thank you for your feedback Is this review helpful?