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Charter One Bank Franklin Stop And Shop Branch

40 Franklin Village Dr., Franklin, MA 02038

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Branch Phone Number 508-553-0446

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By UknowWho Mar 26, 2014

    Horrible

    I had 3 checks clear on a Friday yet not post until Saturday, went there to deposit $11.00 to cover a 10 dollars and change balance, was told they cleared "after midnight". That's why they didn't show until Saturday. Of course even though I went there Saturday and they were open for business, the $11.00 didn't "officially" show (even though I saw it) on my account until Monday.

    Monday, I had $65 in my account. I went to do a few things, go to a store, and I've got $6. They sucked a $35 overdraft out of the blue later on that day. "Banking doesn't work on weekends" boy they sure had no trouble processing checks after midnight Saturday though. So now I've got $6 for gas to get my kid to school the rest of the week because of this nonsense with these people. No conscience, absolute lowest of the lows. I called, tried to explain, more than once, the first woman was actually argumentative.

    Taking money from a single mom with a 6 year old like that, when I was there the minute the door opened to cover a charge that was for a field trip ($10) which my son didn't go on but they cashed the check anyway, unbeknownst to me until that Saturday -- complete scumbags. I'm so done with this bank. Worst bank I've ever seen and I will make sure everyone I know knows it before they do business there. Thieves.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Apr 10, 2014

    Hello UknkowWho, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!