Charter One Bank Lexington Branch
1776 Massachusetts Avenue, Lexington, MA 02420
Lexington Town Center LocationGet Directions
Charter One Bank Branch Customer Reviews
Reviewed By Larry+Adams Apr 3, 2014
Humiliating, belittling, frustrating!
My experience with citizens bank in Lexington center, reaffirms my comparison that banks and the police are one in the same, banks are always in the positions to stand between you and your money, cops stand between you and your freedom both use these positions to make you jump through hoops whenever you get the chance. Both the banks and the police are an inconvenience to society and nothing more than power hungry bigots.
I went to citizens bank on April 1, 2014 to do something as simple as retrieve an ATM card I, by mistake, left in the atm machine at their Lexington center location. I called before hand to see if the card was indeed at the bank. I was told it was and I needed to bring an ID in order to have it returned, they specifically said I needed a driver's license. I can only imagine the examination I would have gotten and the hoops I would've had to jump through, If I hadn't had a drivers license. Before I could get all the way in the bank, I was approached by a young bank manager and asked what he could do for me, gave me a look and the feeling that I had no business in there. I told him why I was there and he immediately asked for my driver's license, not and ID. I made the big mistake of physically putting my license in his hands.
That's when the power display began, he took the license and strutted away like a peacock or a cop going back to his squad car to run a make. He went behind the counter with my license had a discussion with the teller who had already heard me tell him why I was there, they both went to the atm machine that was in the lobby as if they needed my license in there hands in order to open the atm machine. I stood there wondering why he couldn't have just looked at the license confirmed it was me gave back the license, get the ATM card. Give it to me and I would've been on my way. No that would've been to simple and to accommodating to me, he needed to flex some muscles and I needed to jump through at least one hoop. After they retrieved the atm card from the machine in thThank you for your feedback Is this review helpful?
Citizens BankReplied on Apr 10, 2014
Hello Larry, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Larry -- we look forward to hearing from you!
Reviewed By lust4life Jan 11, 2014
Why would anyone continue to bank with Citizens?
Fees, fees, and more fees! In the process of transferring to a new checking account. This is the final straw. I called in a payment to Nstar using my new (Non-Citizens) account and mistakenly they charged my old Citizens account. This resulted in $100 in fees! $35 for the first $149 electric bill, another $35 fee for a second (planned) payment, and then a $30 fee because they had to take money from my overdraft account. Their policy is to process the larger checks first, supposedly to insure that your mortgage gets paid. We all know this is really to benefit Citizens by charging as many fees as possible! I called and explained the mistake Nstar had made and the most they will reimburse is one $35 fee. I've had no previous overages before, banking with them for over 15 years. I am so happy to say I am finally switching to USAA for my checking account. They will actually refund those pesky $2-3.00 charges that other banks charge to use their ATM. Citizens bank on the other hand, charges an additional $3.00 just to rip you off a little more! You can make a deposit with USAA by scanning your check and it goes into your account immediately! Even from another bank! There are other banks out there that will do the same. Do yourself a favor and make the switch. Show Citizens that we refuse to be ripped off any more!Thank you for your feedback Is this review helpful?
Citizens BankReplied on Jan 28, 2014
Hello lust4life, I am from Citizens Bank's Office of the Chairman. I am sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, we look forward to hearing from you!