B MyBankTracker Rating

Charter One Bank Malden Center Branch

399 Main Street, Malden, MA 02148

Malden Center Location

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Branch Phone Number 781-321-1598

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By gogo828 Aug 27, 2014

    Malden Center Branch

    I went in with my son who is just 6 years old for cashing two checks. My son suddenly wanted to pee. He always holds his pee to the point he can not control any more. I asked for permission let him to use bathroom. I was told that they do not have public bathroom. First, i think we are customers and in fact i did pay seven dollars for cashing each check. Second, for little kids or older folks, bath room accident happen often. I do think they should make this as an exception. In the end we had to rush across the street used bath room in a tea shop. I only hope they could be little more friendly to their customer.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Nov 18, 2014

    Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'll be sure to pass your thoughts on the management team in Malden Center.