Charter One Bank Marlboro Center Branch
96 South Bolton Street, Marlborough, MA 01752Get Directions
Charter One Bank Branch Customer Reviews
Reviewed By Waterford L. Mar 17, 2014
Poor Management and Customer Service!
I dread the one day when I have to go to Citizens Bank to make the weekly deposit for the company I work for. Every time without fail, there's an issue. Either their system is down and I'm told to come back or I need to break-up the deposit because one or more checks are from Canada. Two tellers know how to complete the deposit as is while others just pretend to know. Lines can be long, slow moving and each teller has their own rules for completing transactions. Some tellers charge fees for other transactions and some do not. No one is on the same page. This bank is very poorly run. I met the branch manager, Stephanie Luz, and I see why this branch is so dreadful and worth skipping altogether. We will be moving this business account to another bank very soon.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Mar 17, 2014
Hello WaterfordLake, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!WL
Waterford L.Replied on Mar 17, 2014
I will forward your offer onto the owner of the company. I know he spoke with several individuals this morning from your corporate office regarding his disappointment with Citizens Bank. I will have him contact you directly should he be interested in pursuing these matters further.
Reviewed By JREmily Jan 31, 2013
Stay away from Financing/Refinancing with Citizens Bank Nighmare/Fiasco
My husband and I are middle aged citizens and we're trying to refinance our home with my husband working full time and me as a part tine worker were offered by Citizens bank a refinancing option to our current home. Since we maintained accounts with Citizens bank, we trusted their offer and began
the loan processing in July, 2012. I've to let the world know that, It was nothing but a nightmare process and now after six months, still they didn't close the loan and we lost the deposit $450.00. Citizens bank's loan dept literally taken us for a ride.
We've submitted all the long list of documents within two weeks of the initial processing. Then started following up...2,4,6,8,12 weeks passed by...After 4 months they started asking the same documents we've submitted earlier...We're helpless and the worst part about this was, there was no
explanation from the Citizens bank side, why it took so long for responding and queries and what they were doing with our files...For them, the customer satisfaction has no value in it.
We did not understand how such a huge mistake could have happened. Almost six months later they started requesting the same documents and other list of verification again...we kept on requesting them really humbly to stop this processing fiasco and refund our hard earned $450.00. The Citizens bank simply replied NO...We lost our deposit money as well as 4+ months of reduced monthly mortgage payment. The Citizens bank dragged us to this nightmare went with no remorse or apology. It's hard to imagine such bank can do to the long standing customers.
If you are considering Refinancing/Financing loan with Citizen Mortgage, our humble request to run away from them and don't ended up a prey like us. Please stay away from them for loan purposes.
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