Charter One Bank Maynard Branch
47 Nason Street, Maynard, MA 01754Get Directions
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Charter One Bank Branch Customer Reviews
PReviewed By Patrick Dec 16, 2013
I left my ATM card in the machine and went in to the branch in Maynard, MA to order a new one. After several weeks, I still had not received the card- and of course I was checking the mail for it daily. I spent lots of time on the phone calling the branch to track down the card and then one day I went it to the branch.
I was told by the manager that the bank did not make an "arrow" (error) and that I could wait for another supposed 7-10 business days or pay $25 to get the card mailed expressed. I thought that the bank should pay since I never received the card and I left the manager know that I have been a customer for 15 years.
I told her that would close my account if I was going to be charged a fee, and she coldly told me to go ahead. No apologies for the lost card, the time I spent trying to track it down, nothing but cold rudeness and a message to close your account and leave. Such a slap in the face!Thank you for your feedback Is this review helpful?
Citizens BankReplied on Dec 18, 2013
Hello Patrick, I am from Citizens Bank's Office of the Chairman. I am sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Patrick -- we look forward to hearing from you!