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Charter One Bank Newtonville Branch

305 Walnut Street, Newtonville, MA 02460

Newtonville Location

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Branch Phone Number 617-641-2022

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    M
    Reviewed By M.Adam Apr 7, 2014

    Citizens Bank seems to have misplaced $40,000

    I've wired that money five days ago from my business account to another Local bank that Citizen Bank always deals with. Next day I've got a call from the Assistant Manager that handled my transaction�she told me she received an email and the wire was return for insufficient information. I contacted the other bank and corrected the info I needed before I go back to the bank.

    I went back to the Citizens bank that same day to re-do the process. I had to wait for 15 minutes since the Vice President of the bank was on a long, and chatty phone call, and my assistant from last time was busy.

    Finally, I handed her the same exact info that I had the first day. And of course I was charged another fee, since she was re-wiring the fund again. She assured me that things will fine and it may take 24 hours to clear. So I checked if the wire reached its destination next day, which didn't happen. I've spent 4 days going to this branch to solve that problem.

    Today I went back to the branch to cancel the transaction, and to inform them that I want to close both my business account, and personal when my wire returns; they didn't care and didn't seemed apologetic as well. When entered the branch my assistant was occupied and I had to wait for ten minutes, while the Vice President was free, and didn't ask me if I need any assistant since she could recognize my face from the past three days. Not one day she tried to even find out why this customer that is staring at her is keep coming back. At last I cancelled the wire. They refunded the fees. I told them how inconvenience this experience was since the transaction was business. Again, no one cared.

    I will make sure my business account that is not priority, and important for them will be close when all my business checks clear this month.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Apr 10, 2014

    Hello msudi, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!