Charter One Bank Winter Hill Branch
338 Broadway, Somerville, MA 02145
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Charter One Bank Branch Customer Reviews
QReviewed By quynho Mar 18, 2014
Bad bank ever!!! They decided to close all my 3 accounts without any explanation. Stay away from this bank.
Yesterday, I received 3 letters from Citizens Bank indicate that they will close all my 3 accounts (business checking, personal checking, and a saving) by 3/26/2014 (one week away) without any proper explanation. I stopped by the branch on my way to work and they informed me the same thing after they had a quick call with the "headquarter" office. The person on the other end said that they DON'T need to provide me an explanation. Are you serious? I have been their loyal customer for about 10 years now. My accounts are in good standing (direct deposits, online bill pay, and good balance). So, I don't understand why the heck they close out my account. How they expect me to find a new bank and transfer everything over there in a week? If this can happen to me, I'm sure that it could happen to you. Stay away from them and don't do business with them. Help spread the words to your friends and family as well.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Mar 24, 2014
Hello quynho, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!Q
quynhoReplied on Mar 24, 2014
Lisa from the Office of Chairman already reached out to me to see if she can help out. After 24 hours later, she called me and said "We can't tell you the reason". So, I don't think you can help me out. It just amazed me that you guys can't give me a reason.