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Charter One Bank Watertown Branch

631 Mount Auburn Street, Watertown, MA 02472

East Watertown Location

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Branch Phone Number 617-551-6275

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    S
    Reviewed By susan Oct 12, 2013

    So hideous, included misappropriation of funds, lies, and outright theft.

    While undergoing many health challenges for four years, citizens charged my free checking account unaccountable fees with no direct notification to me, which led to hundreds of dollars and eventually thousands of dollars of inexplicable charges being charged and withdrawn from my personal checking account. This resulted in subsequent bounce fees of exorbitant amounts as in the class action suit settled this September 2013 (just got my payment showing their abhorrent actions to thousand so customers ... payout from Citizen's Bank $137,000,000 approximately). Court time just not worth it for my busy schedule and stress, but check was a pittance of what they stole. Someone should be held accountable. I will fill complaints to Att. Gen, but I want to warm as many people as I can who they are dealing with. Criminals. The middle level people acknowledged what they did, forwarded me to some banking resolution person, and then as she realized the extent of what the bank owed me, she stopped returning my calls. She did credit $1K to my account but wrote nothing down in the way of apology as she knew there was so much more they took from me.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Nov 20, 2013

    Hello Nadia, I am from Citizens Bank's Office of the Chairman. I am sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.)

    Thanks, Nadia -- we look forward to hearing from you!