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Charter One Bank West Roxbury Branch

1999 Centre Street, West Roxbury, MA 02132

West Roxbury Location

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Branch Phone Number 617-551-6281

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    M
    Reviewed By MichelBoston Aug 22, 2014

    Bogus fees

    My wife and I have been Citizens Bank clients for 19 years. This week, returning from a week vacation, I got a mail telling me that my Checking account was in the red and that I had $ 218.00 in fees because of that. When we opened the account we set it up with overdraft protection. We are signed up for online banking and never got a notice that the account was in the red; we would have solved this problem in 30 seconds with our computer, considering we have money in our CD and our Savings account. This is just insane. I have talked to the branch manager and 3 people from customer service, but nobody listens. can somebody at Citizens tell me who I should contact to solve this issue?

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Nov 18, 2014

    Hello MichelBoston, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!