Charter One Bank Winchester Branch
791 Main Street, Winchester, MA 01890
Winchester Town Center LocationGet Directions
Charter One Bank Branch Customer Reviews
Reviewed By Kyle C. Aug 8, 2014
Major Security Problem in Citizens Online Banking
I am a long time customer at Citizens Bank in Mass (15 years plus) with 8 bank accounts there along with my mortgage for years and a home equity line of credit. On Wed, Aug 5th, I went to a local branch to make a deposit to two of my accounts and noticed that the balances were not right so I clicked statements and come to find out in the previous 12 hours, $14,472 had been withdrawn fraudulently from three checking accounts. Apparently someone had called online banking (which I never had set up) and had accessed my home equity loan and taken out $30,000 and then transferred it online to three separate accounts, made ATM cards with passwords, and headed to ATM's and withdrew $14,472 in less than 12 hours. Quite shocking that I, the customer, was the one to notice this NOT Citizen's Bank! The money was withdrawn in increments of $803 every couple of minutes and NO algorithym picked this up??? Very worrisome that someone posing as you can set up Online Banking over the phone. I dealt with the local bank manger on Wednesday at noon once I noticed all the fraudulent activity but it took until Friday at 3:00PM for anyone from the Fraud Department to followup with a call to me DESPITE my filing a police complaint. My local police department said that by Friday at noon, Citizens had NOT returned any of their investigative calls. The only reason the Fraud Department finally called on Friday at 3 PM I believe is because I said I wanted to followup with the Regional Supervisor. This whole debacle does not inspire confidence in the least and the Online Banking/Phone system clearly has a very MAJOR security flaw that for some reason Citizens doesn't seem to worried about. That a random person can call in with your first/ last name and last four digits of your social security number and enroll in Online Banking in minutes, give an email address, set up a user ID, and then get a temporary password, and then are good to go.Very Worrisome!Thank you for your feedback Is this review helpful?
Citizens BankReplied on Nov 18, 2014
Hello Kyle, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!
Reviewed By Trooper3396 Sep 8, 2014
Can I give a Negative 5 Star Review?! I opened a 11 month CD. After it matured, I went to their bank and attempted to close it out and put the money into my savings. The bank tells me that they are going to charge me 60 bucks because I didn't contact them within 10 days of the CD maturing (never received a call, letter, or any contact of any kind stating same). I even called their corporate offices and they didn't even listen to me. They just said "Sorry sir, nothing we can do". TERRIBLE BANK AND SERVICE!!! I'm leaving and telling my friends and family to do the same. Whatever happened to customers being treated like they matter??? I'm going to a bank where the appreciate me as a customer. I advise everyone else to do the same.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Nov 18, 2014
Hello Trooper3396, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!