Charter One Bank West Ave.-Rochester/Tops Branch

450 West Avenue, Rochester, NY 14611

United Neighbors Together Location

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Branch Phone Number 585-436-3050

Charter One Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Mindy C. Nov 5, 2012


    I attempted to get a mortgage from Citizens bank in June 2012 with a closing date in August...and finally closed in October 2012. After calling a plethora of banking reps and officers and managers finding out my paperwork was lost, misfiled, or just pushed aside. They are the most rude, unorganized bank I have ever had to work with. And to this day they after closing in early October they still can't find my account. I have no idea who to pay or when. DO NOT bank with Citizens. And who am I supposed to call to actually get help with this terrible bank?

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