Charter One Bank Stop & Shop - Coventry Branch
900 Tiogue Avenue, Coventry, RI 02816Get Directions
Charter One Bank Branch Customer Reviews
Reviewed By bnlfan May 2, 2014
Customer Service at this location is outstanding!
My son who happens to have developmental disabilities recently left his bank book at the Stop and Shop. When I went in to discuss what to do next, the staff at Citizens were simply amazing! I was of course upset, and they not only knew my son immediately, they reassured me that they could take care of it, which they promptly did without any major difficulties. In problem solving, they stated multiple times how we need to "do whatever is going to work best for Matt". As a mom who worries about his future, how validating to hear those words and from a bank non the less! But most important to me as a long time customer, was they all stated they actually "look forward" to seeing my son on Thursdays and enjoy when he and his support staff stop by to do their banking.
It's good to know there are people who also keep an eye on someone who can be very vulnerable. Our family can thank them enough for their response and truly caring!Thank you for your feedback Is this review helpful?