Chase Camden Ave

1866 Camden Ave, San Jose, CA 95124

Cambrian Location

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Branch Phone Number 408-267-5900

Chase Branch Customer Reviews

2 out of 5 stars
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    Reviewed By Nemia Feb 14, 2013

    Poor Judgement From VP BM

    Went to deposit a cashier check with $500 cash back, teller explained hold policy even on cashier checks. Asked help from vpbm shaila satyanarayana, same policy answer. As a bank mgr. Myself i know that there's options to help out a long time client, i suggested to verify the check , shaila won't consider kept on talking about the policy, very adamant. The highlight of my experience is when she insinuate that our conversation should be shorter and not difficult being " me" as a bank manager myself.

    Now, i find that very degrading and rude, a personal insult on my intelligence. Shaila just effectively demonstrated her managerial customer service skills to her tellers, by way of an insult. I left and went to my credit union bank and got my funds with the help of a skilled bank manager who valued my business and as a customer. Sometimes much as a policy create a hindrance in a certain situation it is still a personal managerial decision on how you valued your client business, and how you maintain your professionalism that makes a difference in the world of "customer service" Something that shaila could use. Tsk tsk

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