Chase Camden Ave
1866 Camden Ave, San Jose, CA 95124
Cambrian LocationGet Directions
Chase Branch Customer Reviews
Reviewed By Nemia Feb 14, 2013
Poor Judgement From VP BM
Went to deposit a cashier check with $500 cash back, teller explained hold policy even on cashier checks. Asked help from vpbm shaila satyanarayana, same policy answer. As a bank mgr. Myself i know that there's options to help out a long time client, i suggested to verify the check , shaila won't consider kept on talking about the policy, very adamant. The highlight of my experience is when she insinuate that our conversation should be shorter and not difficult being " me" as a bank manager myself.
Now, i find that very degrading and rude, a personal insult on my intelligence. Shaila just effectively demonstrated her managerial customer service skills to her tellers, by way of an insult. I left and went to my credit union bank and got my funds with the help of a skilled bank manager who valued my business and as a customer. Sometimes much as a policy create a hindrance in a certain situation it is still a personal managerial decision on how you valued your client business, and how you maintain your professionalism that makes a difference in the world of "customer service" Something that shaila could use. Tsk tskThank you for your feedback Is this review helpful?