Chase Congress Avenue
1325 N Congress Ave, West Palm Beach, FL 33401Get Directions
Chase Branch Customer Reviews
Reviewed By ekurit Feb 14, 2016
Worst service EVER!!!
I was working on a project at the mall which required me to have 3 $100 bills. I went to the bank, took money out of the machines (paid the $3 extortion fee) and unfortunately it gave me $20 bills instead of the 100's that I needed (which is normal but no big deal since the bank was open). I went into the back to exchange the bills for the denomination that I needed and they refused to give me the other bills because I was not an account holder.
This was ridiculous, they gladly took my money at their machines (the massively excessive 'in'convenience fee) but couldn't be bothered to give me what I needed (after patiently waiting in line for 20 minutes). I know that this is not a big deal in the larger scheme of things, but I can't just idly stand by and let these huge corporations take advantage of me, especially after they were paid for the transaction.
Giving me change was certainly not a burden to ask of this company. They have the change readily available... I don't even understand why making change was such a big deal... after all, THEY ARE A BANK...
I own several businesses and would NEVER bank with faceless drones like this!
Awful people!Thank you for your feedback Is this review helpful?