Chase Delk and Powers Ferry Rd
2989 Delk Rd SE, Marietta, GA 30067
East Cobb LocationGet Directions
Chase Branch Customer Reviews
Reviewed By drevalencia Nov 28, 2017
I came into the bank around 5:10 p.m to open a checking account yesterday (11/27/17). There was only one banker who was currently with a customer and she told me she would help me after the lady she was currently helping. I sat and waited for about 20 minutes before a gentlemen, who I'm thinking might have been a manager, told me I can come back another day since I have been waiting a while and there is only one banker. I told him I don't mind waiting to get serviced as I have no other time to open an account. 15 minutes later, a lady, who I also thought may have been a manager, came over (with an attitude) and told me I can't be helped today because they won't have enough time to get it done by close (6 pm) and she has to close the building and would like to "go home to her kids". Regardless, its your job and you signed up for it...It seemed as if they both were more concerned about getting me to leave so they can go home on time instead of simply helping me. It wasn't that busy either. The banker (Elle) was very, very nice and a great deal of help. She helped me get my account and got me out the building at 6:05 pm before her other client she was helping before me (she simultaneously helped both of us- that's excellent customer service at its finest). The customer service is very, very poor from management. They should consider rehiring. Bad experience for a first time customer.Thank you for your feedback Is this review helpful?