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Chase Springbrook Prairie

2503 W 75th St, Naperville, IL 60540

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Branch Phone Number 630-416-0618

Chase Branch Customer Reviews

1 out of 5 stars
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    R
    Reviewed By rcos Feb 14, 2017

    Time to leave this bank

    I have been a member with Chase Bank over 20+ years. In my most recent visit, I uncovered what truly poor customer service is and I am happy to switch.

    I will preface this by saying that I have to accept blame on my part for not checking my statements.

    In 2012 My Father gave me 5K as he was passing away from Stage 4 Lung Cancer. He said put it in a second account and use it to buy something when you are feeling depressed. So I opened a second checking account with Chase Bank. When I met the personal banker at that time he said that there are no extra fees because it was linked to my other account which had the direct deposits etc.

    Immediately I noticed I was getting hit with fees, the personal banker said that the accounts were not properly linked, he would take care of it. Again, my fault as well because I should have checked every statement.

    In 2014 I started using some of those funds and my balance was below 1500 on that account. I didn't even think to worry about it because I always have about 15-20k in my main checking account as that is the one I use to pay bills.

    From 2015 and most of 2016 I was getting $12.00 charged to that account every month to the tune of $240.00.

    I went to the bank today to asked what happened, I accepted blame for not checking, but even still the accounts were not linked. The lady whom which I spoke with said sorry, but they are only able to credit back the past two months and it was impossible to link those accounts.

    I was mad at myself, but even more upset that the bank was unwilling to accept any of the blame in giving me incorrect information and their is record in 2012 of them crediting me back for the issue. I am even more surprised that I have over 80K in two accounts and rather to try at least to go a little above and beyond normal policy given my situation, they would do nothing. I will be transferring my money to Wells Fargo Financial where I have a majority of my investments and accounts and not looking back. I had been with Chase all the way back when they were the First National Bank of Chicago.

    I look forward to the call when their investment person from Chase, who was trying to get me to move my investments from Wells Fargo calls me to set an appointment. This is a sad example of customer service, the person who was helping me had 0 empathy, didn't try to do anything to keep my business, so time to move on

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