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Chase Branch Customer Reviews
Reviewed By Webber89 Apr 2, 2014
Chase Customer Service Staff Totally Unhelpful
I rented a car from Hertz in May 2013. When it was returned, there 'supposedly' was a small dent in it. A month later, my Chase MasterCard statement showed a $2,241.08 charge for damages. Without getting any backup or even a picture from Hertz, Chase paid the claim and debited my account for the full amount!
However, mine is a Chase Sapphire Card. As such, it is supposed to provide liability insurance, even outside the country, as a benefit of membership. Their "Guide to Benefits" states that I was covered by their MasterRental Coverage which is handled by Sedgwick Claims Management. So, even if the damage claim was legitimate, which I totally reject, the claim should have been turned over to MasterRental & Sedgwick. It never should have been my financial responsibility. It is now eight months later, and I am still fighting this!Thank you for your feedback Is this review helpful?