B MyBankTracker Rating

Chase Ironwood and SR 23

2101 South Bend Ave, South Bend, IN 46637

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Lobby Hours
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not available
Drive-Up Hours
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not available
Branch Phone Number 574-283-4150

Did You Know

You can set personal preferences at your bank's ATM so it won't ask you things like what language you prefer or if you need a receipt.

Chase Branch Customer Reviews

1 out of 5 stars
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    M
    Reviewed By memol Apr 19, 2015

    Very biased bankers and poor customer service

    Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.
    I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!
    I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.

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