Chase Ironwood and SR 23
2101 South Bend Ave, South Bend, IN 46637Get Directions
Chase Branch Customer Reviews
Reviewed By memol Apr 19, 2015
Very biased bankers and poor customer service
Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.
I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!
I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.Thank you for your feedback Is this review helpful?