Chase Elizabethtown Main
1200 N Dixie, Elizabethtown, KY 42701Get Directions
Chase Branch Customer Reviews
Reviewed By rguthridge Jul 7, 2016
Customer service is rotten to the core
My sister and I went to the N Dixie Highway branch to freeze my nephew's account who had passed away unexpectedly. There was only one banker in the lobby with a customer and three people waiting. We went to the teller line to sign in as instructed by the lobby sign. After letting the teller know what we needed, she pointed to the lobby and asked us to have a seat. She offered no expression of sympathy or empathy for that matter. It as all matter of fact. The manager, Nina Finch, was in her office talking on the phone about a job placement and references. After 15 minutes, my sister went into the manager's office and asked for help, she was asked to have a seat. After another 15 minutes I went into the office, explained why were here and was told by Ms. Finch that she was on the phone with a customer and to have a seat. She was not on the phone with a customer, she was on the phone on what appeared to be personal or interbank business. We went back to the teller line and asked for the phone number to the regional manager. The teller asked us to have a seat (again). She went to Ms. Finch, who was off the phone by now. Instead of coming out of the office and apologizing for the delay and our loss, she wrote down the number to her boss, who by the way did not call back after I left a detailed message. As we were walking out, the banker smirked and said "can you believe that.?" No, we can't believe that such a callous and rude staff is allowed to work at a customer facing position, much less run a branch. They made a very difficult time for us much more stressful. We went to the location down the street on N. Mulberry who handled this situation as it should have been (see their review).Thank you for your feedback Is this review helpful?